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There's one thing that always travels with you aboard your new vehicle: the feeling of being safe on the road. And in the unlikely event of your vehicle ever suffering a breakdown, the professional Mercedes-Benz Service will help you get to your destination.
Your Europe-wide mobility product for free services in the event of a technical breakdown. For Sprinter, Vito, Citan and Marco Polo ACTIVITY.
In the event of immobility due to a technical failure, the standard Mercedes-Benz MobiloVan breakdown assistance takes over the costs for many services. For example on-the-spot assistance, towing, replacement vehicle, taxi, hotel and more. In addition, in the first two years after initial registration, Mercedes-Benz MobiloVan offers special mobility services in warranty and goodwill cases.
You can reach us around the clock, 365 days a year, throughout Europe on the freephone number XXXXX X XX XXXX[1] for Mercedes-Benz MobiloVan[2]or XXXXX X XX XXXX[3]for Mercedes-Benz Mobilo[4](alternatively via MB Contact[5]in your radio's address book). A Mercedes-Benz service technician will assist you and get your vehicle running again - in most cases at the breakdown location.
[1] Free of charge. Calls from mobile phone networks may incur charges. In non-connected European countries: XXXXX X XX XXXX (costs are incurred for landlines).
[2] Mercedes-Benz Mobilo in its most recent version is valid for V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models. Mobilo initially applies to all vehicles first registered from 1 January 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito and Citan models.
[3] The current version of Mercedes-Benz MobiloVan is valid for the Sprinter, Vito and Citan models.MobiloVan initially applies to all vehicles first registered from 1 October 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years.
The current version of the Mercedes-Benz Mobilo services is valid for the V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models.
[4] Requirement: radio ex factory, connected to operational mobile phone. Only the costs for calls between the mobile network and landlines are incurred.
[5] Mercedes-Benz Mobilo in its most recent version is valid for V-Class, EQV, X-Class, T-Class, EQT, Marco Polo and Marco Polo HORIZON models. Mobilo initially applies to all vehicles first registered from 1 January 2012 for 2 years without service requirements and the cover is then renewed from service to service at an authorised Mercedes-Benz Service Partner for up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito and Citan models.
